Return or Exchange Conditions
A return or exchange may be requested within 14 days of delivery, provided the item is unused, unwashed, unworn, and returned in its original condition with tags and packaging intact.
Defective or Incorrect Items
If an item arrives defective or different from the order, contact us within 48 hours of delivery and provide clear photos. After verification, ROSE will cover the related exchange or return cost.
Shipping Costs
For size changes or preference-based returns, the customer covers return or exchange shipping. Original shipping fees are not refundable unless the issue was caused by ROSE or the shipping company.
Order Cancellation
An order may be cancelled without charge before it is handed to the shipping company. Once shipping has started, actual delivery or return costs may be deducted.
Refund Timing
After the returned item is received, inspected, and approved, the refund is processed within 7–14 business days through an appropriate method or the original payment method when available.